FUSION4IT - IT SUPPORT | YEAR END UPDATE | REFLECTIONS ON 2025 & LOOKING AHEAD TO 2026

A YEAR OF ACCELERATED CHANGE FOR IT SUPPORT

As 2025 comes to a close, it’s clear just how dramatically the IT and technology landscape has evolved. Virtual Reality (VR) is now delivering real, practical use cases, and we’ve witnessed the emergence of an 'agentic' world of AI — where AI is no longer just a tool, but an autonomous, decision-making capability embedded within software and services.

This year, the adoption of AI across Software-as-a-Service platforms has accelerated rapidly. The result is a landscape rich with opportunity, innovation, and choice — but also complexity. The pace of change has created a mix of excitement and uncertainty. While some patterns echo previous technological shifts, such as the arrival of the internet or electricity, there are subtle yet important differences shaping this moment.

“2025 has been a pivotal year for IT. We’ve moved beyond AI as a concept and into an agentic reality, where intelligent systems are actively shaping how organisations operate. The challenge now isn’t access to technology, but understanding how to use it responsibly, securely, and in a way that genuinely supports organisations and people.” — Ben Pitt, CEO, Fusion4IT

AUTOMATION VS AI: A CRITICAL DISTINCTION

One of the most important distinctions organisations must understand is the difference between automation and AI. Automation has long been a backbone of efficiency, executing predefined tasks at scale. AI goes further — learning, adapting, and augmenting human decision-making. As a result, many organisations are still grappling with the implications, and why AI will play an even more significant role than automation alone in the years ahead.

CLOSING THOUGHTS: PREPARING FOR 2026

Looking ahead, the synergy between humans, AI, and automation will define the next era of IT. Success in 2026 won’t be driven by technology in isolation, but by how effectively organisations integrate human expertise with intelligent systems and automated processes — delivering smarter, faster, and more resilient outcomes.

At Fusion4IT, we’re excited to help our clients navigate this evolution, guiding them through change with practical strategies, informed insights, and hands-on support as we move into 2026.