FUSION4IT WINS CUSTOMER EXPERIENCE EXCELLENCE AT THE 2026 REWST AUTOMATION & AI AWARDS

We're incredibly proud to announce that Fusion4IT has been recognised with the Customer Experience Excellence Award at the 2026 Rewst Automation & AI Awards, presented at the FLOW 2026 conference in Nashville, Tennessee.

The Rewst Automation & AI Awards recognise MSPs and individuals across the Rewst community who are building automation into the core of how they operate. Winners are selected across nine categories covering customer outcomes, use case innovation, and individual excellence, and are evaluated on measurable business impact, creativity, and technical execution by a panel of Rewst judges.

Rewst Automation & AI Awards

This award recognises MSPs that use automation to meaningfully improve how their clients experience service through faster response times, more consistent delivery, fewer errors, and more proactive support made possible by removing manual processes.

For Fusion4IT, this means automating the management of critical customer communication and escalation contacts by synchronising data from Microsoft 365 and Google Workspace directly into our helpdesk systems, while enabling customers to manage their own contact groups through automated workflows and validation processes.

As a small but growing MSP, operational inefficiencies and manual micro-processes can quickly affect both scalability and customer experience. Rewst has enabled us to significantly reduce manual administration, improve communication reliability, and allow our team to focus on delivering proactive, higher-value support rather than reactive firefighting.

For us, that is what technology has always been about.

Winning this award is fantastic recognition of the hard work, creativity, and dedication of the entire Fusion4IT team. Every member has played a part in building and refining the processes that enable us to deliver the level of service our clients expect and deserve.

Commenting on the award, Ben Pitt, Founder of Fusion4IT, said:

We're absolutely delighted to receive the Customer Experience Excellence Award from Rewst. As a growing MSP, Rewst has enabled us to automate processes that would otherwise have remained manual, time-consuming and difficult to scale. It's become a key part of how we operate, allowing us to reduce administrative overhead, improve consistency and focus more of our time on delivering proactive, high-value support to our clients.

Rewst has played an important role in helping us rethink how we deliver services and continually improve the experience for our customers. This award is not only a celebration of what we've achieved as a team, but also of the partnership and tools that have helped us get there.

As we look ahead, we'll continue investing in automation, AI and service excellence to ensure we're delivering the very best experience possible for our customers.

A huge thank you to Rewst and the judging panel for this recognition, and congratulations to all of the other award winners and finalists. The 2026 Rewst Automation & AI Award winners are featured at rewst.io/2026awards.

Here's to continuing to raise the bar for customer experience in managed IT support services!

— The Fusion4IT Team

About Rewst: Rewst is a multi-tenant automation platform built for Managed Service Providers (MSPs) to automate and orchestrate repetitive processes. It transforms manual work into secure, scalable workflows that run across the MSP, its tools, and its clients. With more than 90 integrations, 120 prebuilt automations called Crates, RoboRewsty’s AI-assisted capabilities, and an active automation Community, Rewst helps more than 1,500 MSPs scale their businesses, improve service consistency, and gain a competitive advantage through automation.